Streamline Operations and Sustain Service Excellence
Through Tailored learning designed for Your Front Office and Restaurant Teams
As a Hospitality Leader, you probably deal with this daily
It's a busy Sunday lunch. Ali, the new server is struggling with a guest's order. Unclear on the menu and overwhelmed by the pressure, he stumbles while describing the dish. Guests are clearly unimpressed with his unsure answers.
Or this…
Sarah, a long-time receptionist, is flustered. Normally knowledgeable and attentive, today she is stressed and distracted, skipping over some check-in details, leaving the guests feeling ignored.
Then there’s Emma, the hostess, who accidentally seats a birthday group in a wrong section, missing their request for a table with a view. The special night they’d planned? Off to a shaky start.
Moments like these add up fast, creating a chain of missed expectations, inconsistent service, and lost business.
As a result, Guests reject upselling attempts, leave average 3 star reviews and don’t come back.
Service gaps are the same
I know because I was solving the very same problems. And working with more than 15 hotels, service gaps in most properties were the same
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confusion in procedures in key service touchpoints leading to inconsistency
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lack of product knowledge that hits revenue
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missing problem handling skills resulting in lost guests and burned-out staff
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technical mistakes that ruin all other efforts
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poor understanding of the brand and service style leading to just an OK guest experience
Mistakes do happen, and it’s ok
What’s most frustrating is when your team doesn't learn from them. So you end up fixing the same issues over and over. Typically, there are two go-to “solutions”: disciplinary actions or low-impact, tick-the-box training, and both don’t really work.
So what really works?
A Learning Strategy
that allows to
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put essential training on auto-pilot
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reinforce knowledge effortlessly
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drive guest satisfaction and $
Otherwise it ends up like this…
You already have a hundred things to manage, training just adds on to your overwhelm
No time
Planning, arranging and delivering training takes time, effort and a lot of thought to make it fruitful
Lack of staff
Being short on staff, complex rosters always lead to cancelled trainings
Busy operations
Long hours, handling operations and ensuring all targets are met don’t make training your priority.
Bottom line
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departmental learning happens chaotically - random topics, rare sessions, ineffective format.
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such approach makes training a “tick-the-box” activity with no outcomes.
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it wastes everyone’s time, decreasing engagement and motivation to learn
But things can be different.
Imagine a team that confidently delivers the Guest Experience you want — without constant micromanagement. Devout Hospitality’s blended training solution gives you just that.
Stronger Team. Consistent Guest Experience. Real Results.
Blended training tailored to your brand, designed to build confidence and drive operational success
custom E-learning
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follow-up training activities
systematic approach leading to performance improvements & operational excellence
from inconsistency due to skill and knowledge gaps
to smooth operations and continuous growth
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Save hours with training available on any device 24/7, fitting your busy schedule and changing rosters
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Fast-track orientation to ensure your new hires get the essentials right and are ready to deliver the basics from day one.
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Ensure every aspect of guest experience is delivered to the highest standard, ultimately helping your hotel or restaurant stand out.
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Enhanced product knowledge, emotional engagement, problem handling will help your team offer tailored suggestions and drive additional sales and return business.
Training plan that works without adding more to your workload.
Put the fundamentals on autopilot and reinforce knowledge with ready-to-use materials.
Benefits for your team & business
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One-time investment. All content belongs to your establishment. Invest once and get continuous results.
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Flexible to your operational changes. We will amend the content if required up to 3 times for free.
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In line with trends. Interactive learning combining latest AI technologies, instructional design and hoteliers’ expertise.
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Busy leaders-friendly — minimum efforts, no extra workload. Enjoy Bonus LMS Subscription for easy tracking of learning progress and reporting
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Motivating behaviour change. Interactive learning, practical tasks, real live examples and “how-to” guides
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Easy for staff. Short videos for a bite-size learning, 24/7 access from any device fitting busy schedules and complex rosters
How it works
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When booking e-learning consulting package, you will be offered to choose a start date. Limited slots will be available per each start date due to the number of projects we can work on at the same time.
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After registration, you will be receiving a contract and invoice (or payment link). Once it’s all settled we will work with you to outline goals, set up service quality checklist to identify performance gaps for a more tailored learning content.
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We will ask you to upload essential materials—SOPs, visuals, and any specific service guidelines—so we can tailor the training to your establishment’s style and procedures.
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Script development begins at booked Start Date. Using provided materials, we create training scripts for each module. You’ll have a chance to review and approve the content, ensuring it aligns with your brand.
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With scripts approved, we produce custom video modules and other materials. This phase typically takes up to 2.5 months from the booked Start Date, resulting in a polished, branded e-learning experience.
Next Available Start Dates
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26 May 2025
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16 June 2025
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14 July 2025
Spots for our next training rollout are limited
We can only onboard a few new clients per cycle to ensure full customization and support. Secure your spot now, invest once and get a long term training solution
Available E-learning Modules
with Your Operations in mind
Guest Journey SOPs for Exceptional Service
This module is built around Your unique SOPs and walks your team through each phase of the guest experience in a hotel or restaurant, ensuring a smooth, consistent service flow from welcome to farewell. It includes learning videos on the following topics:
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Teach staff how to deliver memorable first impressions and ensure the first 7 seconds of the Guest Experience set the tone for a fantastic stay or dining.
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Equip your team with best practices for efficient, friendly check-ins in a hotel or seating arrangements in the restaurant. Your team will be aligned on all steps of the process while also focusing on engagement and building rapport.
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Ensure employees don’t skip on this important touchpoint and deliver clear information and engaging experience, allowing guests settle in with ease.
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From the greeting to the farewell, your staff will deliver on all procedures consistently while having the flexibility to engage and personalize guest interactions.
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Show your team how to leave a lasting impression with smooth checkouts and warm farewells that make guests remember your establishment, wanting to return.
Product knowledge for effective upselling
Designed to boost confidence and maximize upselling opportunities, this module empowers your team with in-depth knowledge of your offerings. Including:
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Level up team confidence on product details and description for accurate information. No more “ double checking” on menu items and ingredients (restaurants), or room types and key features (hotels)
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Align knowledge about full range of additional services, pricing, facilities, leaving no rooms for errors and misinformation.
*For restaurants: this section includes basic allergens information.
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Minimize “I don’t know” responses. Empower your team with answers to 10 most popular questions that Guests ask, from “where is the nearest ATM” to “how to connect to WIFI”. You name it.
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To know whom to offer what, your team will understand your key guest profiles and their typical needs. This will ensure a more effective approach to upselling.
Technical skills for smooth operations
To make sure your team is confident, technically proficient and efficient, this module covers venue/property-specific operational skills required for smooth and hassle free guest experience :
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Visualize your daily opening & closing checklists and leave no room for errors and uncompleted tasks.
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Up to 10 videos on processing payments, compiling reports or creating bookings. Step by step guides for mistake free service.
Problem handling
Empower your team to handle challenging situations with confidence. Through real-life scenarios and tailored empowerment guidelines, this module focuses on how to manage guest complaints and resolve issues. This helps your team turn any problem into a positive experience and preserve brand reputation.
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5 videos explaining proven problem resolution algorithms, equipping your team with a step-by-step process for complaint handling. Clear examples of what to say and how to say, turning complaint management into a stress-free experience for both staff and guests.
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Tailored to your business, we refine a framework for empowering your staff to make decisions and resolve issues confidently. This set of learning videos explains the idea of empowerment and introduces employees to guideline. Team members will know exactly when to escalate a problem, when to take immediate action and what this action should be. This ensures responsiveness and prompt resolution.
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The chapter covers five of the most typical complaints in your establishment —whether related to service delays, room issues, food quality, or guest expectations—and demonstrates practical, actionable solutions for each. These examples will give employees a clear understanding of how to handle each situation with confidence and empathy.
New Hires Orientation
This module creates a smooth, consistent onboarding process. It introduces new team members to your hotel or restaurant unique values, service style, and key procedures, so they feel connected to your brand from day one. Tailored to highlight your culture and standards, this training helps new hires to settle in quicker, enabling them to be a part of the team and support operations from the very start.
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All organizational information to ease the process of onboarding for you and your new team member.
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Brand Culture Videos to introduce company values, mission, and the team.
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A more detailed look into your brand’s heritage and service behaviours to ensure all guest interactions are unique to your establishment.
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Fire Safety & Security Protocols: videos covering emergency procedures, evacuation plans, and workplace security.
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Downloadable structured training plan with job-specific overviews to familiarize new hires with their roles, tools, and responsibilities.
Pricing
Put essential training on auto-pilot.
Even with high turnover, you will always have ready-to-use materials, making it easy to onboard new hires and get them operations-ready with fundamental knowledge about your Guest Journey Standards.
Case Study
The boutique luxury Hotel, part of Relais & Chateaux in Europe, relies on a large seasonal staff. With new hires coming in every season, keeping onboarding consistent was a challenge, which affected the overall guest experience. Department leaders had to handle training while also preparing for peak season, making their workload even heavier.
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We conducted a training needs analysis, gathering input from operations teams and their leaders to identify specific challenges. From there, we designed a customized e-learning program focused on Meneghetti Hotel’s unique needs
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Brand Orientation & Service Style: Introducing staff to the heritage and service values of Relais Chateaux, ensuring they understand the brand’s prestige and how to convey it through simple yet impactful service actions.
◦ Key Guest Experience Training: Covering essential skills like problem handling, guest interaction, and creating “wow” moments that align with the hotel’s luxury experience.
◦ Product Knowledge: Equipping team members with quick, accessible knowledge of the property’s features to answer guest inquiries confidently.
◦ Managers’ Pack: Providing managers with practical activities, briefing cards, and guides to effectively coach team members and reinforce standards.
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Higher Motivation and Engagement: Staff felt a stronger sense of belonging to a prestigious brand, inspiring them to deliver outstanding service.
• Efficient Onboarding: Streamlined e-learning saved time and cut down training costs, ensuring new hires could quickly adapt.
• Consistency in Service: With a unified approach to standards and reinforced training, Meneghetti saw significant improvements in service consistency, resulting in a smoother, more reliable guest experience.
Set your team up for success
Investing in customized blended learning means investing in your team and the experience they provide. With our tailored approach, you’ll have a team that’s not only skilled but aligned with your brand’s vision—turning every guest interaction into a moment that impresses and builds loyalty.
Even one undertrained employee can bring down revenue opportunities.
Service quality, from Welcome to Farewell, is the core of every guest experience— don’t let it be a rollercoaster ride.
Whether it’s a waiter in a casual restaurant or a receptionist in a luxury boutique hotel, effective training ensures consistency in communication, product knowledge, and service standards.
✺ Frequently asked questions ✺
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Our training is fully customized to your brand, your property, and your needs. Each module is tailored to your exact standards, providing specific, applicable skills for your team. With a greater emphasis on practice - we help build a long term training system.
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We understand that procedures and product information may change in time. We do offer 3 complimentary updates in a year per content unit. For anything more than that please contact us at info@devouthospitality.com for a tailored solution.
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Onsite videography involves professional video shoot at your hotel or restaurant. This includes shooting generic scenes of the establishment, work processes, role plays on service scenarios with your team members, depending on scripts.
Cost is included into the package.
Extra Mile package - 1 or 2 days of full shooting
All inclusive package - 3 days of shooting
The days and schedule will be agreed with you beforehand to minimize any operations disturbance.
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As we can work on limited projects at the same time, there are pre-set Start Dates that can be booked in advance for e-learning consulting
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We are in partnership with a reputable AI video editor provider that allows us to:
create digital presenters (avatars) and enhance learning experience
translate content to various languages, as per your requirements
make efficient adjustments in scripts if you need to amend procedures or product information.
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Many clients see improved performance within the first month, as team members start using the skills they’ve learned. Long-term, consistent training supports sustained performance and guest satisfaction
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We do not limit the number of videos to an exact number but we follow the exact topics as mentioned in module description. As we require flexibility in content creation, the number of videos for one procedure is based on its complexity. For a more productive learning experience we do not design content longer than 5 minutes per video.