devout hospitality academy
launching january 2027
launching january 2027
The Empowered Leader.
Train. Coach. Drive Results.
A Quick Test
Before you continue, ask yourself:
- Are your floor managers & supervisors responsible for training their teams?
- Despite those efforts, do the same mistakes and service issues keep coming back?
- if you answered yes to both questions, this programme was built to help resolve the loop.
Not every Great Manager is great in developing teams and driving change in performance
Yet, every supervisor or department manager is expected to do it. The problem is that many are not shown how.
Even after attending Train the Trainer workshops, few managers use what they learned.
Because the reality takes over.
Operations get busy.
Time is limited.
Operations get busy.
Time is limited.
Why Departmental Training Rarely Delivers Desired Results
Most managers take team training as a burden and don’t understand it’s value. They want to problem solve and handle guests, not to be stuck in the office designing training sessions and activities. It's simply not their expertise.
And it shouldn't have to be.
That's why departmental training often:
- has low ROI because it’s not taken seriously by both managers and teams
- turns into information sharing instead of performance improvement
- becomes a "tick-the box" exercise rather than a tool that changes behaviours on the floor
Your managers don't need to be professional trainers.
What Managers Actually Need
Not educational theory or in-depth understanding of adult learning. They need practical skills and tools that will help them:
- turn any SOP into effective 15-minute session
- structure training in minutes
- reinforce standards even during busy operations
- coach during shifts
Simple. Practical. Applicable.
a different approach to manager development
The Empowered Leader Online Programme
help your leaders build confidence in team training, coaching and driving performance
-
Mentor's Supportcombines a self-paced learning with online mentorship and personalized feedback -
12 months of accessone year access to all course resources and materials so leaders can get back to any module anytime -
Turnover Guaranteeif a trained manager leaves we will replace participant places for free based on number of your enrolments
How Programme Is Structured
- a 15-minute call with a mentor to understand manager's role, challenges and learning goal.
- Short, practical modules allowing to apply what's learned immediately. Designed to fit around operational responsibilities.
- Short tasks that allow apply learning and receive detailed mentor feedback.
- Managers deliver training session and send it's recording for professional feedback on facilitation and training approach.
- Certificate Of CompletionUpon successful final assessment all managers receive a certificate.
- Continued Access12 months of access to all course materials and resources
The Empowered Leader. Course Overview
6 chapters, 26 modules, 2 hours of self-paced online learning
Chapter 1: Why 90% of Hospitality Training is a waste of money
Chapter 2: The 15-minute Training Formula that actually works
Chapter 3: How to prevent mistakes and service issues from coming back
Chapter 4: Train smarter, not longer. Using AI without losing relevance.
Chapter 5: When your best employee rolls their eye during training. Managing Difficult Learners.
Chapter 6 (bonus): The Trainer's Cheat Sheet. Look confident even when you're not (for introverts and those who didn't plan to be a public speaker)
Chapter 2: The 15-minute Training Formula that actually works
Chapter 3: How to prevent mistakes and service issues from coming back
Chapter 4: Train smarter, not longer. Using AI without losing relevance.
Chapter 5: When your best employee rolls their eye during training. Managing Difficult Learners.
Chapter 6 (bonus): The Trainer's Cheat Sheet. Look confident even when you're not (for introverts and those who didn't plan to be a public speaker)
Investment
12 Months Access
$297
per participant
Protect Your Training Investment
calculate turnover guarantee based on number of estimate enrolments
Next Steps
Experience before committing. No lengthy implementation. No complicated setup.
Request Instant Demo Access
Explore Devout Hospitality Academy with a free 7-day demo access. No commitment.
Confirm Your Learning Plan
If you choose to enrol, confirm your property details, manager enrolments and learning content.
Settle The Payment
choose instant online payment or a bank transfer.
Receive Access
receive Access link on 4 January 2027 and start developing your managers and teams.
Great Guest Experiences Start With Confident Managers.
They are expected to build the culture, drive performance, guide their teams.
Set them up for success.
Designed by Someone Who's Been There
Marina la Grange, founder and course designer at Devout Hospitality
- 17 years in upscale & luxury hospitality operations
- Experienced & Certified Departmental Trainer
- Former Training & Quality Leader within IHG hotels in the UAE
- Designing hospitality e-learning since 2020
- Master's Degree in Organizational Psychology
- Maxwell Leadership Certified Trainer
- DISC consultant (ongoing certifcation)
This isn't another course your managers will complete and forget.
Empowered Leader was built differently.
Throughout the programme, managers complete practical assignments, receive individual mentor feedback and finish by delivering a real training session.
They get the tools.
They get a framework they can use during a busy shift.
The goal is not to make them great public speakers and professional trainers. The goal is to reduce overload, streamline team's learning and drive KPIs.
Throughout the programme, managers complete practical assignments, receive individual mentor feedback and finish by delivering a real training session.
They get the tools.
They get a framework they can use during a busy shift.
The goal is not to make them great public speakers and professional trainers. The goal is to reduce overload, streamline team's learning and drive KPIs.
FAQ
We understand that staff movement is part of hospitality.
If a manager who completed the programme leaves your organization, we will replace their training place free of charge during the guarantee period of 2 years, helping you protect your investment.
Replacement places are based on the number of enrolled participants:
If a manager who completed the programme leaves your organization, we will replace their training place free of charge during the guarantee period of 2 years, helping you protect your investment.
Replacement places are based on the number of enrolled participants:
- 1-3 managers enrolled: 1 free replacement
- 4-6 managers enrolled: 2 free replacements
- 7-10 managers enrolled: 3 free replacements
For the strongest results, we recommend enrolling minimum 2 employees (managers/assistant managers/supervisors/duty managers) per 10 team members.
Most learning videos are up to 3 minutes long and modules take between 10 to 15 minutes to complete. Managers complete the programme over two months with mentor's feedback, allowing them to learn, practise and apply new skills without disrupting day-to-day operations.
No. Empowered Leader is a standalone mentorship programme designed specifically for supervisors, managers for developing people.
It can be purchased independently or added to your Devout Hospitality Academy along with Guest Experience Essentials subscription at any time.
It can be purchased independently or added to your Devout Hospitality Academy along with Guest Experience Essentials subscription at any time.
Get Instant Demo Access
Complete this form to:
✓Receive 7 days of Devout Hospitality Academy demo access to explore the platform
✓Secure 12 months of Guest Experience Essentials Access for $339 per property, regardless of team size. Offer valid until 11.11.2026
✓Explore select course content of Guest Experience Essentials, Empowered Leader programme & Manager's Toolkit
✓No commitment
