Why Your Team’s Performance is Inconsistent. And often, off - brand.

Turnover isn’t the only reason service fluctuates. Most properties are missing a performance foundation: structured onboarding, easy tools and scalable training systems that don’t collapse when operations get busy.

Elegant marble staircase with a decorative wrought iron and gold railing, covered by a black and gold runner carpet.

A working training system doesn’t add to leadership workload.

Instead, it helps to:

  • reduce onboarding time and make new hires guest-ready faster

  • align team performance and minimize guest satisfaction scores fluctuation

  • maximize revenue through confident service and curated guest experience

A woman with long blonde hair wearing a white blazer and pants, holding a black tablet, standing in front of a white wall and green plant.

When Training Gets Deprioritized

Once, I got a call from a colleague. Her hotel was running at 90% occupancy, and she said: “All training is on pause — operations are too busy.”

I’ve been there myself, managing Club Lounge operations under staff shortages, guest pressure, and endless to-do lists. Training was always the first thing to drop.

Inside a modern upscale restaurant with large windows, diners are seated at tables with elegant settings. Two waitresses in black and white uniforms serve drinks.

What happens when training becomes reactive

  • 1. New hires in operations take weeks to be guest-ready

    one long onboarding session that teaches company history, scrambled departmental training and your new joiner left overwhelmed learning in the fields. The Guest experience gets compromised by “sorry, I am new”.

  • 2. Quality links to who's working

    Your best performers carry the whole team, guest reviews and the overall experience.

  • 3. Missed revenue

    Front desk is not confident in SPA offerings, waiter doesn’t know the menu, concierge has never tried the in-house outlets…

  • 4. Guest disappointment

    More complaints that could be avoided but get escalated, silent dissatisfaction that turns into 3-star reviews.

  • 5. Managers are overwhelmed

    Training falls on their shoulders with no ready to use tools. So it gets cancelled, or done for the sake of attendance records. Either way - no impact.

About Devout Hospitality

A woman in a white blazer and pants, wearing high heels, is reading a magazine while walking past a black console table with flowers and books, reflected in a mirror on the wall.

After 16 years in five-star hotels — from starting as a lobby hostess at Rocco Forte to leading Learning & Quality at IHG and working through 4 pre-openings — I saw the same pattern everywhere.

Training was treated as a burden, not a business tool.

I founded Devout Hospitality to help independent hotels and restaurants build training systems that work— systems that:

  • reduce onboarding time

  • improve guest satisfactions scores and online ratings

  • maximize revenue

  • free up leadership time

Hotelier with hands-on experience, turned Trainer.

Marina la Grange, founder at Devout Hospitality

hotelier 16+ years with 4 pre-openings (including InterContinental Hotels & Resorts, Crowne Plaza) | operational background | Ex-Training & Quality Lead | Md Organizational Psychology | John Maxwell certified trainer

Trusted by & Experienced at

Case study

Make training a tool that drives KPIs, not just pile up attendance records.

Our Services

  • Transform your key SOPs into interactive, bite-sized e-learning and ensure skills and knowledge alignment for consistent guest experience.

    Learn more

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For Whom

If you’re managing a property where flawless guest experience is a key revenue driver , our training solutions are designed for you. We work with:

A busy upscale restaurant with waitstaff serving customers, seated at tables with wine glasses, candles, and cutlery, featuring modern decor and large windows.

Independent Restaurants who aim to distinguish service and deliver memorable experiences

Luxe hotel lobby with marble floors, large windows, and modern furnishings.
Hotel lobby with staff at reception desk and seating area

Independent upscale & luxury Hotels who focus on unique guest experiences

Boutique Establishments & Small Resorts with Seasonal Operations who hire and train yearly

Elegant hotel lobby with high ceilings, large chandeliers, marble floors, and luxurious furniture including sofas and chairs arranged around coffee tables, with potted plants and decorative lighting.
A professional woman leading a discussion with four women in an office setting.

HR & Training Leaders who want streamline fundamental training and focus on other priorities for the business

Chained Hotels who want tailored solutions for departmental training

Outdoor restaurant balcony with potted trees, set tables with napkins and utensils, overlooking city skyline at dusk.

Pre-opening Teams of Hotels & Restaurants who want to set up a strong training and onboarding system to have a great start

Our approach

We want to ensure high L&D ROI. Our commitment is to create training solutions that:

  • Improve productivity by enabling leaders to save time and streamline operations

  • Drive revenue, Guest Satisfaction and Staff engagement

  • Reflect your brand standards and service style

A woman with dark hair and earrings standing in a restaurant, with arms crossed, looking thoughtfully to the side.

Training doesn’t have to feel like a burden

It should be a business tool that works. Discover training solutions that save leaders time and empower teams to deliver their best. Tell us about your goals and we will get back with the next step.