Build Consistency. Deliver Excellence.

Luxury hospitality is about exceeding expectations, every single time. But let’s be honest: consistency is hard. Teams change, standards slip, and training often gets pushed to the bottom of the priority list.

Hospitality Staff Is Lacking In-demand Skills

  • 40%

    of hotel and restaurant guests leave negative reviews due to unsatisfactory complaint management

  • 60%

    of upselling attempts do not succeed and bring down revenue due to lack of communication skills and understanding of customer needs

  • 87%

    of frontliners reported the lack of management feedback and support preventing skill development and improvement

At Devout Hospitality we build learning solutions that support you & your frontline teams

In a fast paced hospitality environment you need a more modern, efficient and flexible approach to training, that is yet practical and result focused

About Us

At the heart of what we do is a commitment to elevate teams and transform learning into a dynamic, results-driven journey. Founded by a hotelier and hospitality trainer, Devout Hospitality is built on a belief that learning should be flexible, modern, effective and engaging.

For Whom

We partner with upscale & luxury hotels and restaurants that refuse to settle for average. If you’re leading a team that needs to deliver flawless guest experiences with confidence and consistency, our training solutions are designed for you. We work with:

Independent Restaurants who aim to distinguish service and deliver memorable experiences

Independent upscale & luxury Hotels who focus on unique guest experiences

Boutique Establishments & Small Resorts with Seasonal Operations who hire and train yearly

HR & Training Leaders who want streamline fundamental training and focus on other priorities for the business

Chained Hotels who want tailored solutions for departmental training

Pre-opening Teams of Hotels & Restaurants who want to set up a strong training and onboarding system to have a great start

Meet Your Hospitality Training Partner

My name is Marina la Grange, I am a founder at Devout Hospitality on a mission to help hotels & restaurants turn training into effective business tool, creating confident teams that drive results and deliver unique Guest Experience. All in a way that is easy, doable, effective.

Marina la Grange

  • seasoned hotelier since 2008

  • MD in Organizational Psychology

  • Certified John Maxwell Team Trainer & Coach

  • Coaching approach in Training certification

My Journey

I have spent 16+ years in luxury and upscale hospitality, starting as a lobby hostess in a classy 5-star hotel by Rocco Forte, and working my way up to managing exclusive Club InterContinental, as a part of Front Office Operations.

From 2019 I followed my passion for training, leading Learning & Quality in both pre-opening and existing properties and working as a freelance consultant. With proven track record in building high-performing teams from the ground, I specialize in leadership development, team training and operational excellence.

What I learned from years in the industry

It can be challenging for frontline staff to do the Right Thing when it comes to service. When you leave room for assumptions, common sense or guessing, they simply do what they think is best.

Life of a modern hospitality leader is quite hectic. It’s simply impossible to explain every single team member What To Do and How to do it, and then overlook them in action.

As a result, the whole learning approach on a departmental level is a bit unstructured:

  • random chaotic training that usually gets cancelled

  • confusing hand-outs on SOPs

  • no proper follow up or reinforcement

So employees end up using a trial and error approach, stress out, lose confidence and bring their moods to the floor. And that can cost business a lot of money.

At Devout Hospitality, we can turn that around

transform teams, refine guest experience, drive results. Here’s how:

  • Your staff gain skills and knowledge to deliver seamless service with confidence.

  • Our custom solutions align training with your brand’s unique identity ensuring every guest interaction reflects your values and standards.

  • Confident, well-trained teams excel at upselling, personalized recommendations, and guest engagement, directly impacting your bottom line.

  • No more knowledge gaps. Our structured approach ensures every team member — from new hires to seasoned staff — delivers a uniform, high-quality experience.

  • Our services help streamline operations, putting training on auto-pilot, so that you could focus on other priorities.

Devout Hospitality is Your Partner

In building high-performing teams