Scaling Operational Excellence
& Brand Consistency

exceed guest expectations, deliver on- brand experience and maximize revenue through custom training frameworks

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A Challenge for many

Turnover is not the only reason of inconsistent guest experience. More often it’s the missing performance foundation:

  • new hires onboarding takes long and usually doesn’t help frontline teams to be guest-ready from day one

  • lack of easy, up-to-date training and operational tools for departmental leaders to align performance

  • training system that breaks every time operations gets busy. In fact, training gets pushed to the bottom of the priority list.

A woman with long blonde hair wearing a white blazer and pants, holding a black tablet, standing in front of a white wall and green plant.

“All training is on pause, operations are too busy.”

Once, I got a call from a colleague. Her hotel was running at 90% occupancy, and she said: “All training is on pause — operations are too busy.”

That story is true for so many hotels and restaurants. I’ve been there myself, managing Club Lounge operations under staff shortages, guest pressure, and endless to-do lists. Training was always the first thing to drop.

When I became a trainer myself

I got a chance to break that cycle and turn training into a performance tool that drives guest satisfaction, improves efficiency and aligns skills and knowledge across departments

Marina la Grange, founder at Devout Hospitality

hotelier 16+ years with 4 pre-openings (including InterContinental Hotels & Resorts, Crowne Plaza) | operational background | Ex-Training & Quality Lead | Md Organizational Psychology | John Maxwell certified trainer

Inside a modern upscale restaurant with large windows, diners are seated at tables with elegant settings. Two waitresses in black and white uniforms serve drinks.

Why your training ROI is lower than it should be.

  • 1. Ineffective delivery methods

    long classroom sessions, rare workshops that don’t fit operational rhythm, don’t cover all team members and lack reinforcement

  • 2. Low impact on service KPIs

    content doesn’t address operational reality due to generic and vague message. As a result — no impact on NPS scores or other metrics.

  • 3. No accountability

    When training is not linked to performance assessments or reviews, learning becomes a formality no one takes seriously

  • 4. Leaders overload

    lack of pre-made tools to reinforce learning, track performance while on the floor or analyse data either makes managers drown in admin, or forces them to prioritize other tasks

About Devout Hospitality

A woman in a white blazer and pants, wearing high heels, is reading a magazine while walking past a black console table with flowers and books, reflected in a mirror on the wall.

After 16 years in five-star hotels — from starting as a lobby hostess at Rocco Forte to leading Learning & Quality at IHG and working as a freelance consultant — I founded Devout Hospitality. My goal was simple: to help independent hotels and restaurants get measurable results through training:

  • reduce onboarding time

  • improve guest satisfactions scores and online ratings

  • maximize revenue

  • increase staff retention

Case study

Make training a tool that drives KPIs, not just pile up attendance records.

Our Services

  • Join the Devout Hospitality members Hub to equip your service leaders with ready-to-apply training resources and operational tools to boost team performance.

    Learn more

  • Transform your key SOPs into interactive, bite-sized e-learning and ensure skills and knowledge alignment for consistent guest experience.

    Learn more

  • We design custom facilitator guides built around your brand standards, policies, and service goals. Each guide is a complete, ready-to-deliver session that ensures your leaders train with confidence and consistency — reducing prep time while raising impact.

    Coming soon

  • Departmental Trainer Mentorship course: a one-month online program for line managers and shift leaders.

    Not another theory-heavy course —only applicable tools that give your managers/supervisors or shift leaders the confidence to train their own teams effectively.

    coming soon

  • Pre-built micro-courses for hotels and restaurants teams: communication, upselling, problem handling, and more.

    coming soon

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For Whom

If you’re managing a property where flawless guest experience is a key revenue driver , our training solutions are designed for you. We work with:

A busy upscale restaurant with waitstaff serving customers, seated at tables with wine glasses, candles, and cutlery, featuring modern decor and large windows.

Independent Restaurants who aim to distinguish service and deliver memorable experiences

Luxe hotel lobby with marble floors, large windows, and modern furnishings.
Hotel lobby with staff at reception desk and seating area

Independent upscale & luxury Hotels who focus on unique guest experiences

Boutique Establishments & Small Resorts with Seasonal Operations who hire and train yearly

Elegant hotel lobby with high ceilings, large chandeliers, marble floors, and luxurious furniture including sofas and chairs arranged around coffee tables, with potted plants and decorative lighting.
A professional woman leading a discussion with four women in an office setting.

HR & Training Leaders who want streamline fundamental training and focus on other priorities for the business

Chained Hotels who want tailored solutions for departmental training

Outdoor restaurant balcony with potted trees, set tables with napkins and utensils, overlooking city skyline at dusk.

Pre-opening Teams of Hotels & Restaurants who want to set up a strong training and onboarding system to have a great start

Our approach

We want to ensure high L&D ROI. Our commitment is to create training solutions that:

  • Improve productivity by enabling leaders to save time and streamline operations

  • Drive revenue, Guest Satisfaction and Staff engagement

  • Reflect your brand standards and service style

A woman with dark hair and earrings standing in a restaurant, with arms crossed, looking thoughtfully to the side.

Training doesn’t have to feel like a burden

It should be a business tool that works. Discover training solutions that save leaders time and empower teams to deliver their best. Tell us about your goals and we will get back with the next step.