FOR HOTEL & RESTAURANT LEADERS

How To Transform Service 

in 3 easy steps

free guide to analyse your operations and create training that delivers results

  • You will easily identify team’s service gaps through self-assessment quiz, guest feedback trends analysis, observation checklist

  • By understanding team’s skill and knowledge gaps, you will focus your training and achieve business goals

  • Structure and plan your training with a Training Plan Builder, so it’s easy to prioritize what to train on next.

You do briefings regularly. You have SOPs in place. Your team gets training. And yet, the service is inconsistent.

Man sitting at a bar counter with a drink and smartphone, modern decor.

What could be MISSING?

Your training approach, if:

  • It doesn’t address your team’s actual skill and knowledge gaps

  • It doesn’t have any impact

  • Training is just a tick-the-box activity that happens rarely because “operations is too busy”

This Guide helps you fix that easily with no extra workload.

What’s INSIDE

only practical tools to help you spot what’s holding your team back and focus your training right on that

  • A few questions to help you understand what might be missing

  • A quality management tool made easy and doable for a busy leader

  • You don’t need to create anything. Just follow the checklist and get clear where team underperforms

  • Put it all together and prioritize your actions based on all the findings

Get Insights. Transform Training. Drive Results with a Free Guide.

a simple, step-by-step system to build training that actually improves performance.

VALUE OF THE GUIDE $150

YOUR ACCESS $0

Let’s be honest

Too many training sessions for front of house teams are rushed, unfocused, or based on what “feels urgent” today.

IT’S TIME TO CHANGE THAT!

How It Works

Sign Up

You get instant unlimited access to the guide, structured in an easy-to-follow mini-course format.

Complete activities

Take 10 minutes a day to complete short service assessment tasks to get clear on team’s training gaps and build a working strategy

Take action

Take action on your findings and implement effective training

  • ☑ clarity

  • ☑ strategy

  • ☑ action

Enrolment Ends Soon

don’t miss the opportunity to get valuable insights & improve performance CONTINIOUSLY

Make training work like it should

✺ Frequently asked questions ✺

  • The guide is designed to be quick and practical. Each step includes short activities you can complete in 10–15 minutes each. You’ll make real progress in under an hour.

  • Absolutely. This guide was created for hospitality leaders, not training professionals. Each activity is explained in simple terms, with clear instructions so you can use it immediately with your team—no prior training experience needed.

  • That’s okay. You get 7-day instant access, and the guide is broken into bite-sized steps you can return to at any time within the access period. Even doing just one or two activities will give you insights you can act on right away.

  • Yes! In fact, small teams benefit even more because every training decision counts. This guide helps you prioritize where to focus, even if you have limited time, resources, or staffing.

  • Yes. Many service issues go unspoken by guests. This guide helps you uncover hidden gaps through observations, feedback trends, and self-assessment—so you can stay ahead of problems before they show up in reviews. It will also help you plan the activities to sustain consistency.

  • Yes, the guide is offered for free for a limited time. There’s no catch. You’ll also be offered a paid Training Needs Analysis tool inside the guide, but you can complete all 3 steps and see clear results without spending anything.